Flook Digital Media | we build digital menus

Oh no, somethings not working!

Ok, it happens. But we are here to help figure out what's going on.

Fill out as much of this form as you can. We'll be right on it.

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Blank Screen? Please try the following steps

When we say blank screen - You may still see the background image, just no menu text.

Have you rebooted the following

When we say rebooted - You have unplugged the power to the device for more than 10 seconds before plugging it back in.

Rebooted your Internet Router - Since the screen going blank

Rebooted any network switches on the same network

Rebooted you BrighSign player connected to the TV

Just a couple more things to check which surprisingly are more common issues than you think

Please also check the following

Your TV is on - the screen is blank because its not on

Your TV input is on the correct input? Normally HDM1

If you can snap a photo of what you are seeing, upload it here

Lastly - Please tell us what you are seeing, not seeing!

We do NOT share or sell any information that you send to us - Mom's the word

We will get back to you as soon as humanly possible.